Refund policy
Return Policy
If for any reason an item you have purchased from PSEQT’s does not meet your satisfaction, you may return that item any time you would like. We know life gets busy and we don’t want to hold you or your money hostage. Please Send us an email at cugril@outlook.com. For all returns you will need an Return number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
All returned goods must be in their original state in new, resalable condition
Products cannot be dented, scratched or have any protective material removed
Mattresses are non-returnable once they have been opened and the vacuum seal has been broken
Shipping Fees are non-refundable
All returns must have a valid Return number issued by our customer service department
Orders can be canceled only prior to shipment or the start of the manufacturing process
Collect shipments are not permissible and will be refused
Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by PSEQT's.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)
We are proud to be the ONLY company in this industry that does not charge our customers restocking fees. We are confident in our products and we want to provide our customers the BEST service, so at Raney's as long as we receive your package back in the same condition it left, there are no hidden fees.
Within 24 hours, or the next business day, one of our representatives will be in contact via email with further instructions.
Damaged, Defective, or Incorrect Products
In the event your product is damaged in transit please send us an email at cugril@outlook.com immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Raney’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product is received damaged or incorrect, please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
Above all else, we desire 100% customer satisfaction so if you need any additional information regarding our shipping and return policies please visit the contact us page of our website or call our toll-free number.
Warranty
In the event your item stops working or is experiencing a defect this would not fall under the normal return policy. Please contact our customer service department to receive instructions on how to start the warranty process.
Cancellations
Orders not listed with a lead time can only be cancelled prior to the order shipping. If your item is subject to a lead time greater than 7 business days, it can only be cancelled before the manufacturing process has begun. If the order needs to be cancelled before the completion of production, you will be subject to the manufacturer's cancellation fee. To avoid the cancellation fee, the order can be completed and shipped to the address on the order. When the product is received, you may contact a Raney's Customer Service Representative to obtain a RMA number to return the unwanted product. The return shipping would be at the customer's expense and the original shipping would not be refunded for cancellation scenarios.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If for any reason an item you have purchased from PSEQT’s does not meet your satisfaction, you may return that item any time you would like. We know life gets busy and we don’t want to hold you or your money hostage. Please Send us an email at cugril@outlook.com. For all returns you will need an Return number assigned to you by our customer service department before we can accept any returned merchandise. The following conditions must be met:
All returned goods must be in their original state in new, resalable condition
Products cannot be dented, scratched or have any protective material removed
Mattresses are non-returnable once they have been opened and the vacuum seal has been broken
Shipping Fees are non-refundable
All returns must have a valid Return number issued by our customer service department
Orders can be canceled only prior to shipment or the start of the manufacturing process
Collect shipments are not permissible and will be refused
Customers are responsible for all return shipping costs unless the item is being returned because of a definite error by PSEQT's.
Upon receiving the item back into inventory, we will issue a credit back to the customer in the form of payment that the original order was received (Paypal, credit card, etc.)
We are proud to be the ONLY company in this industry that does not charge our customers restocking fees. We are confident in our products and we want to provide our customers the BEST service, so at Raney's as long as we receive your package back in the same condition it left, there are no hidden fees.
Within 24 hours, or the next business day, one of our representatives will be in contact via email with further instructions.
Damaged, Defective, or Incorrect Products
In the event your product is damaged in transit please send us an email at cugril@outlook.com immediately. All damages must be reported within 24-48 hours of receiving your package. If a shipment arrives at your doorstep and is clearly damaged make sure to take pictures as these will help expedite the return process. All warranty claims and damaged items claims need to be handled through Raney’s. Do not contact the manufacturer of the product directly as they will not be able to assist you in receiving a new item.
If your product is received damaged or incorrect, please contact our customer service department at your earliest convenience. Please do not attempt to install the part as this will void any return options. A refund for the incorrect product will be applied, upon return and inspection. If a replacement is needed before the original product is returned, the replacement must be purchased.
Above all else, we desire 100% customer satisfaction so if you need any additional information regarding our shipping and return policies please visit the contact us page of our website or call our toll-free number.
Warranty
In the event your item stops working or is experiencing a defect this would not fall under the normal return policy. Please contact our customer service department to receive instructions on how to start the warranty process.
Cancellations
Orders not listed with a lead time can only be cancelled prior to the order shipping. If your item is subject to a lead time greater than 7 business days, it can only be cancelled before the manufacturing process has begun. If the order needs to be cancelled before the completion of production, you will be subject to the manufacturer's cancellation fee. To avoid the cancellation fee, the order can be completed and shipped to the address on the order. When the product is received, you may contact a Raney's Customer Service Representative to obtain a RMA number to return the unwanted product. The return shipping would be at the customer's expense and the original shipping would not be refunded for cancellation scenarios.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.