Return Policy
Thank you for your purchase of PSEQT Product(s). We are proud to design, engineer, and produce the highest quality lighting products for your use. While we utilize the best manufacturing practices, there are occasional cases of product failure. Therefore, this policy outlines product warranties and the process for returning nonconforming and/or defective products to PSEQT, subject to the provisions and definitions of the Terms and Conditions for Purchase of PSEQT Products.
For questions about the Warranty Policy, please contact us by email at cugril@outlook.com
WARRANTY
Limited Lifetime Warranty. RIGID warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy.
Exclusions. Product(s) may be excluded from this Warranty Policy, with any pending Claims rejected, in whole or in part, if RIGID determines that there is evidence of any one or more of the following:
Negligence. Negligence may include improper installation and/or improper use.
Abuse. Abuse may include wrecklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear.
Unauthorized Repair. Unauthorized repair includes any repair, service, or modification not performed by PSEQT.
Seal Tampering. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.
Damaged Packaging. Damage to Product packaging is not covered by this Warranty Policy.
Unauthorized Transfer. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.
Exceptions. A shortened warranty period extends to the Products, in whole or in part, as indicated:
Services. PSEQT does not warrant, and claims no liability for any charges incurred by any Purchasing Entity relating to installation, repair or removal of Products.
Transferability. Any warranty provided under this Warranty Policy is non‐transferable.
Modification. This Warranty Policy may be subject to change without notice.
RETURNS
Disclaimer. Subject to this Warranty Policy, PSEQT may, in its sole discretion, issue RMA numbers for damaged Product and/or determine the proper handling of Claims. All Products returned to PSEQT under this Warranty Policy must have a Return Merchandise Authorization (RMA) number. Products shipped without an RMA number shall not be considered returned under this Warranty Policy, and no credit or offset shall be issued. PSEQT may destroy, refurbish, or otherwise dispose of Product returned without an RMA number without issuing credit. Any portion of a Claim may be accepted, accepted in part, rejected in part and/or rejected. For any rejection, PSEQT shall state the reasons for such rejection, and may provide the Purchasing Entity an opportunity to cure any defect in a Claim within a reasonable time. Any part of a claim that is rejected, in whole or in part, may be subject to additional fees and repair costs.
Before Returning Products. Prior to initiating a warranty claim you should complete the following troubleshooting steps for each Product:
Electrical Troubleshooting. If your PSEQT Product is not powering on, flickering or only certain sections of the lamp are working, you likely have a power problem. This may be the result of the lamp not receiving enough power from the battery. PSEQT lamps generally need at least nine (9) volts at the lamp connector in order to operate properly. Perform the following steps to ensure your PSEQT lamp is getting enough power:
Step 1: Check all harness/cable plugs, splices and termainal connections. Make sure they are firm and free of corrosion.
Step 2: Check the ground connection. Ground should be connected to the negative battery terminal or the vehicle frame. If connected to the vehicle frame, the ground connection must be connected to bare metal (no paint or other coating on the contact surface).
Step 3: Check all fuses and relays. Make sure they are firmly in place and not blown. Check amp ratings to make sure they are sufficient for your PSEQT lamp.
Step 4: Check switch connections. Make sure leads are connected to the correct prongs on the switch.
Step 5: Check voltages at the lamp connection (end of the harness) with a voltage meter. Make sure you are getting at least nine (9) volts at that point.
Step 6: If steps 1‐5 check out, test the lamp with a definite twelve (12) volt power source. Disconnect the PSEQT lamp from the harness and connect it directly to the 12 volt power source to test operation.
Step 7: If steps 1‐5 check out and the PSEQT lamp does not work properly during step 6, proceed with a Warranty Claim under section 2.3. If the PSEQT lamp works properly during step 6, repeat steps 1‐5 until you identify the issue. If you are unable to identify the issue, contact PSEQT customer service for support.
For questions about the Warranty Policy, please contact us by email at cugril@outlook.com
WARRANTY
Limited Lifetime Warranty. RIGID warrants that its Products will be free from defects in material and workmanship, subject to the exclusions, exceptions and any other limitations enumerated in this Warranty Policy.
Exclusions. Product(s) may be excluded from this Warranty Policy, with any pending Claims rejected, in whole or in part, if RIGID determines that there is evidence of any one or more of the following:
Negligence. Negligence may include improper installation and/or improper use.
Abuse. Abuse may include wrecklessness, exposure to excessive road hazards and/or damage beyond the limits of normal wear and tear.
Unauthorized Repair. Unauthorized repair includes any repair, service, or modification not performed by PSEQT.
Seal Tampering. Seal tampering means any removal of the bezel, removal of any bezel screws and/or any other actions with compromise the integrity of the water‐tight seal.
Damaged Packaging. Damage to Product packaging is not covered by this Warranty Policy.
Unauthorized Transfer. Unauthorized transfer may include theft, improper possession or any other transfer of title, ownership or possession without adequate proof of purchase or chain of title.
Exceptions. A shortened warranty period extends to the Products, in whole or in part, as indicated:
Services. PSEQT does not warrant, and claims no liability for any charges incurred by any Purchasing Entity relating to installation, repair or removal of Products.
Transferability. Any warranty provided under this Warranty Policy is non‐transferable.
Modification. This Warranty Policy may be subject to change without notice.
RETURNS
Disclaimer. Subject to this Warranty Policy, PSEQT may, in its sole discretion, issue RMA numbers for damaged Product and/or determine the proper handling of Claims. All Products returned to PSEQT under this Warranty Policy must have a Return Merchandise Authorization (RMA) number. Products shipped without an RMA number shall not be considered returned under this Warranty Policy, and no credit or offset shall be issued. PSEQT may destroy, refurbish, or otherwise dispose of Product returned without an RMA number without issuing credit. Any portion of a Claim may be accepted, accepted in part, rejected in part and/or rejected. For any rejection, PSEQT shall state the reasons for such rejection, and may provide the Purchasing Entity an opportunity to cure any defect in a Claim within a reasonable time. Any part of a claim that is rejected, in whole or in part, may be subject to additional fees and repair costs.
Before Returning Products. Prior to initiating a warranty claim you should complete the following troubleshooting steps for each Product:
Electrical Troubleshooting. If your PSEQT Product is not powering on, flickering or only certain sections of the lamp are working, you likely have a power problem. This may be the result of the lamp not receiving enough power from the battery. PSEQT lamps generally need at least nine (9) volts at the lamp connector in order to operate properly. Perform the following steps to ensure your PSEQT lamp is getting enough power:
Step 1: Check all harness/cable plugs, splices and termainal connections. Make sure they are firm and free of corrosion.
Step 2: Check the ground connection. Ground should be connected to the negative battery terminal or the vehicle frame. If connected to the vehicle frame, the ground connection must be connected to bare metal (no paint or other coating on the contact surface).
Step 3: Check all fuses and relays. Make sure they are firmly in place and not blown. Check amp ratings to make sure they are sufficient for your PSEQT lamp.
Step 4: Check switch connections. Make sure leads are connected to the correct prongs on the switch.
Step 5: Check voltages at the lamp connection (end of the harness) with a voltage meter. Make sure you are getting at least nine (9) volts at that point.
Step 6: If steps 1‐5 check out, test the lamp with a definite twelve (12) volt power source. Disconnect the PSEQT lamp from the harness and connect it directly to the 12 volt power source to test operation.
Step 7: If steps 1‐5 check out and the PSEQT lamp does not work properly during step 6, proceed with a Warranty Claim under section 2.3. If the PSEQT lamp works properly during step 6, repeat steps 1‐5 until you identify the issue. If you are unable to identify the issue, contact PSEQT customer service for support.